Last Updated: May 12, 2026
At Quick USA Drop operated by Quick Cart Express Co FZE, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.
1. Return Window
We accept returns within 30 days of the delivery date. To be eligible:
- The item must be unused and in its original condition
- All original packaging must be included
- A valid proof of purchase (order number) is required
- Return request must be submitted within 30 days of delivery
2. How to Start a Return
- Email us at info@quickcartexpress.com with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5–7 business days
3. Non-Returnable Items
The following items cannot be returned:
- Items returned after the 30-day window
- Used, damaged (by customer), or items missing original packaging
- Gift cards
- Personalized or custom-made products
- Intimate apparel or hygiene products (for health and safety reasons)
4. Refunds
Once your return is received and approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days depending on your bank
- You will receive an email confirmation when your refund is processed
If you have not received your refund after 10 business days, please check with your bank first, then contact us at info@quickcartexpress.com.
5. Exchanges
We replace items if they are defective, damaged, or if the wrong item was delivered. To request an exchange:
- Contact us within 48 hours of receiving your order
- Include clear photos of the item and packaging
- We will arrange a replacement or refund based on availability
6. Return Shipping Costs
- Defective, damaged, or wrong item: We cover return shipping — contact us for a prepaid label
- Change of mind: Customer is responsible for return shipping costs
- Original shipping fees are non-refundable unless the return is due to our error
7. Order Cancellations
Orders can be canceled within 12 hours of placement. To cancel, email info@quickcartexpress.com immediately with your order number. Once the order has been processed or shipped, cancellation is not possible. In that case, you may return the item after delivery.
8. Contact Us
Quick Cart Express Co FZE
Email:
info@quickcartexpress.com
Phone:
+971 52 932 0491
Business Address:
Business Centre,
Publishing City Free Zone,
Sharjah, 00000, United Arab Emirates
Tax Registration Number:
104595187600003